FAQs

We ship to all locations in Canada and the USA. Please view our Shipping Policy for further details.

Harmonic Arts stands behind the quality of our products! If you are unsatisfied with the quality of any of your items, please contact us at help@harmonicarts.ca

View our Refund Policy page for more information.

Route's Green Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit while also protecting the planet. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Green Package Protection can be added during checkout.

Every time you add Green Package Protection to your order, Route donates to support an
agroforestry initiative that removes CO₂ from the air and promotes a flourishing ecosystem. 

You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download here

Purchased Route's Green Package Protection and looking to file a shipping issue online? File here

Yes, Route is a licensed insurance company with SEG Insurance Ltd. as its partner.

Route’s terms and conditions are listed here:https://route.com/terms-and-conditions/

Route covers damage as well! To protect your order against damage that occurred during shipping, add Route Protect at checkout. 

If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing. 

You can file a claim with Route here.

If your order has defects or you suspect it was damaged during manufacturing, please reach out to us and we will be happy to work with you to remedy the situation.

Route definitely helps cover these instances! To protect your order against loss or theft, add Green Package Protection at checkout. 

If your order has not arrived, please file a claim with Route here. 

Marked As Delivered (Stolen)

• Claims will be reviewed no earlier than 5 calendar days and no later than 15 calendar days from when it was marked delivered. 
• Please note, some order issues may require a police report to be filed.

Stuck In Transit (Lost)

• For domestic orders, claims will be reviewed no earlier than 2 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.
• For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.

Damaged

• Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 15 calendar days from when it was marked delivered.

All of Route’s policies are listed here

If your order is lost, damaged, or stolen and you insured your order with Route at checkout, you will receive a confirmation email from Route with a link to file a shipping issue. 

You can also file a shipping issue on Route’s app or via the web here. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.

Haven’t downloaded the app yet?  Download here

If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.  

Need to file a claim?  File here

Route has partnered with Patch, a carbon credit marketplace, to facilitate the purchase of carbon credits to neutralize your emissions. Carbon credits represent a certified unit of carbon removal or avoidance delivered by environmental projects that can be purchased to naturally remove carbon from the air. Patch is a high-integrity carbon removal project that is vetted and certified by organizations like Gold Standard, Verra, Climate Action Reserve, and The American Carbon Registry.

Route is covering the cost to neutralize shipping emissions when you add "Green Package Protection" at checkout. "Green Package Protection" Shipping includes package protection at the same cost as before, with the additional benefit that your shipment is carbon neutral. By adding Green Package Protection to your cart, you're automatically taking instant climate action – no donation required.

Many of our products have a Natural Product Number (NPN). This means that the product is registered as a Natural Health Product (NHP) and the health claims we’re making about the product have been reviewed and approved by Health Canada.

Some of our powdered products may be clumping due to moisture being introduced to the product. To effectively control moisture within the package, the use of a desiccant is recommended. It is included in the package and should be kept with the product while stored, tightly closed when the product is not in use.

If your Elixir or Mushroom Powder has hardened, we suggest one of the following solutions: 

1. Safely 'chip' at or scrape the hardened product with a dry spoon to loosen.  
2. Run larger chunks through a coffee grinder or blender, or blend them into smoothies. 

While we do not work with products that contain gluten in our facility, we are not certified gluten free. Our suppliers may process gluten and/or allergen containing products in their facilities. For this reason we are unable to guarantee any of our products are gluten or allergen free.

We work hard to source top quality, organic products. We seek out providers who use sustainable harvesting and growing practices.

The herbs in our blends taste great and work together to produce the highest health benefit. We aim to be top quality, effective and delicious!! All our products are free from additives, preservatives, and chemicals.

Read more on our About Us page.

Many of our products are safe for children and pregnant and breastfeeding women, but we recommend you speak to your primary health care provider for professional advice to determine which are safe and suitable for you.

Please visit our Store Locator page to find a store near you that carries our products.

Harmonic Arts screens all potential suppliers before entering into any new business relationship. We look at their growing and processing facilities, as well as the treatment of employees. We work hard to ensure the quality, sustainability and ethical impact of all our products.

Our QA Manager inspects every incoming product to ensure it meets our high standards. Certificates of Analysis, received with each new lot, show testing for heavy metals and micro-organisms. Information on growing conditions, harvesting, and drying practices is also sometimes provided. Available information will vary from product to product based on regulatory requirements.

We also do random spot testing through our own non-affiliated labs. This extra step ensures the consistency, integrity and accuracy of the COAs.

In short, Concentrated Mushroom powders are extracts made from 100% fruiting body mushrooms. They are more potent then steam extracted mushroom products, with a wider variety and higher concentration of active compounds. 

Concentrated Mushroom Powder: This process uses a water and/or alcohol menstruum to extract the mushrooms' medicinal compounds. The resulting liquid is spray dried, producing a highly-concentrated, water-soluble powder. This product is easily dissolved in liquid or can be added to foods and drinks.

Suggested use: 1/8-1/2 teaspoon, 1 time daily.

Steam-Extract Products: The entire mushroom is steam-treated to extract the medicinal compounds and make them bioavailable. It is then ground into a fine powder for easy consumption.

We are unable to offer a bulk “refill” option for our Elixirs at this time. Some of our retailers are refilleries, and offer bulk options for our products. Use our Store Locator to find a Refillery near you.

We offer a 15% off coupon when you sign up for our newsletter. When you subscribe, you'll be the first to know about exclusive deals, product launches, wellness tips, inspiring recipes, and more! 

We have a student discount program that is run in partnership with several herbal medicine schools. If your school is interested in participating, please have the school's administrator contact us with a request at insidesales@harmonicarts.ca

We offer wholesale accounts to practitioners, retailers and manufacturers. If you would like to apply for a wholesale account, please fill out the Wholesale Application Form.

1% for the Planet is an organization that represents a global network of businesses, individuals and environmental partners tackling our planet's most pressing environmental issues. Through our partnership with them, 1% of very Elixir sale goes directly to the Cumberland Community Forest Society. These contributions directly support forest and habitat conservation efforts in our hometown of Cumberland, BC.