Where can I find Harmonic Arts products locally?
Please visit our Store Locator page to find a store near you that carries our products.
What makes Harmonic Arts products better?
We work hard to source top quality, organic products. We seek out providers who use sustainable harvesting and growing practices.
The herbs in our blends taste great and work together to produce the highest health benefit. We aim to be top quality, effective and delicious!! All our products are free from additives, preservatives, and chemicals.
Read more on our About Us page.
Does Harmonic Arts grow their own herbs?
We do not grow our own herbs. As a manufacturer, we source high-quality organic and wild-harvested herbs from around the world. The herbs undergo a quality assurance process, and are then packaged for resale, and blended into our custom formulated elixirs, teas, and tinctures.
Are your products gluten/allergen free?
While we do not work with products that contain gluten in our facility, we are not certified gluten free. Our suppliers may process gluten and/or allergen containing products in their facilities. For this reason we are unable to guarantee any of our products are gluten or allergen free.
Are your products safe for children and pregnant or breastfeeding women?
Many of our products are safe for children and pregnant and breastfeeding women, but we recommend you speak to your primary health care provider for professional advice to determine which are safe and suitable for you.
Some of your products come from outside of Canada. How do I know they are safe?
Harmonic Arts screens all potential suppliers before entering into any new business relationship. We look at their growing and processing facilities, as well as the treatment of employees. We work hard to ensure the quality, sustainability and ethical impact of all our products.
Our QA Manager inspects every incoming product to ensure it meets our high standards. Certificates of Analysis, received with each new lot, show testing for heavy metals and micro-organisms. Information on growing conditions, harvesting, and drying practices is also sometimes provided. *Available information will vary from product to product based on regulatory requirements.
We also do random spot testing through our own non-affiliated labs. This extra step ensures the consistency, integrity and accuracy of the COAs.
What is the difference between concentrated mushroom powders and steam-extracted mushroom powders?
In short, Concentrated Mushroom powders are extracts made from 100% fruiting body mushrooms. They are more potent then steam extracted mushroom products, with a wider variety and higher concentration of active compounds.
Concentrated Mushroom Powder: This process uses a water and/or alcohol menstruum to extract the mushrooms' medicinal compounds. The resulting liquid is spray dried, producing a highly-concentrated, water-soluble powder. This product is easily dissolved in liquid or can be added to foods and drinks.
Suggested use: 1/8-1/2 teaspoon, 1 time daily.
Steam-Extract Products: The entire mushroom is steam-treated to extract the medicinal compounds and make them bioavailable. It is then ground into a fine powder for easy consumption.
Which form is best - tincture, tea or powder?
Whichever form is easiest to incorporate into your routine! Smoothie fans may prefer a powder or tincture. Tea drinkers, a hot cup of tea at the end of the day. Our tinctures are potent, portable, and easy to add to recipes. For many people, they are the most convenient choice.
My item was out of stock. Does that mean it's on back order?
Unfortunately we do not process back orders. If we are unable to fulfill any item from your order, we will not charge you for that item. Out of stock items will not affect your order's free shipping status. To be notified when an out of stock item is restocked, visit the product page and sign up to receive back-in-stock notifications.
How do I check the status of my order?
To see your order status, you must have created an account when you placed your order. Please log in to your account, and you will be able to view your order history and status on the My Account page. If you checked out as a guest, you will not be able to see your order history or the status of your order.
You will receive an email confirmation when you place your order, and when we ship it out.
Can I add-on or substitute items once my order has been placed?
Please be advised that we can’t accommodate add-ons or substitutions once your order has been confirmed at checkout. This is due to increased order volume and our commitment to providing an efficient, positive experience for all of our customers. For assistance with your order, please contact our Customer Service Desk at email@example.com.
Is there a discount code I can use?
We offer a 15% off coupon when you sign up for our newsletter. When you subscribe to our newsletter, you'll be the first to know about exclusive deals, product launches, wellness tips, inspiring recipes and more!
Do you offer discounts to herbal medicine students?
We have a student discount program that is run in partnership with several herbal medicine schools. If your school is interested in participating, please have the school's administrator contact us with a request at firstname.lastname@example.org
How can I sign up as a wholesaler?
We offer wholesale accounts to practitioners, retailers and manufacturers. If you would like to apply for a wholesale account, please fill out the Wholesale Application Form.
What is your shipping policy?
We ship to all locations in Canada and the USA. Please view our Shipping Policy for further details.
Do you accept returns?
Harmonic Arts stands behind the quality of our products! If you are unsatisfied with the quality of any of your items, please contact us at email@example.com
View our Refund Policy page for more information.
Route and Green Package Protection
What is Route and Green Package Protection?
Route's Green Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit while also protecting the planet. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Green Package Protection can be added during checkout.
Every time you add Green Package Protection to your order, Route donates to support an
agroforestry initiative that removes CO₂ from the air and promotes a flourishing ecosystem.
You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download here
Purchased Route's Green Package Protection and looking to file a shipping issue online? File here
What is Carbon Neutral Shipping?
Route is covering the cost to neutralize shipping emissions when you add "Green Package Protection" at checkout. "Green Package Protection" Shipping includes package protection at the same cost as before, with the additional benefit that your shipment is carbon neutral. By adding Green Package Protection to your cart, you're automatically taking instant climate action – no donation required.
How does Green Package Protection/Carbon Neutral shipping work?
Route has partnered with Patch, a carbon credit marketplace, to facilitate the purchase of carbon credits to neutralize your emissions. Carbon credits represent a certified unit of carbon removal or avoidance delivered by environmental projects that can be purchased to naturally remove carbon from the air. Patch is a high-integrity carbon removal project that is vetted and certified by organizations like Gold Standard, Verra, Climate Action Reserve, and The American Carbon Registry.
Where is my order?
Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed. You can download Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery.
How does Route work?
If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.
Need to file a claim? File here
How does Route process reorders and refunds?
Refunds: When refunding an item, Route covers the subtotal, shipping, and taxes if the merchant has Automatic Issue Resolution enabled.
In both cases, the Route Premium cost will not be refunded.
Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping, taxes, and Route Shipping Protection.
When should I file a claim?
Marked As Delivered (Stolen)
- Claims will be reviewed no earlier than 5 calendar days and no later than 15 calendar days from when it was marked delivered.
- Please note, some order issues may require a police report to be filed.
Stuck In Transit (Lost)
- For domestic orders, claims will be reviewed no earlier than 2 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.
- For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.
- Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 15 calendar days from when it was marked delivered.
All of Route’s policies are listed here
What if my order never shows up or is stolen?
Route definitely helps cover these instances! To protect your order against loss or theft, add Green Package Protection at checkout.
If your order has not arrived, please file a claim with Route here.
What if my order arrives damaged?
Route covers damage as well! To protect your order against damage that occurred during shipping, add Route Protect at checkout.
If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing.
You can file a claim with Route here.
If your order has defects or you suspect it was damaged during manufacturing, please reach out to us and we will be happy to work with you to remedy the situation.
How do I file a claim for my Lost, Damaged, or Stolen Order?
If you insured your order with Route at checkout, you will receive a confirmation email from Route with a link to file a shipping issue.
You can also file a shipping issue on Route’s app or via the web here. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.
Haven’t downloaded the app yet? Download here
What are Route's terms and conditions?
Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/
Is Route a Licensed Insurance Company?
Yes, Route is a licensed insurance company with SEG Insurance Ltd. as its partner.