Orders over $100 qualify for free shipping (within Canada only) and will be sent via Canada Post or FedEx at Harmonic Arts' discretion. The subtotal of your order must equal $100 before taxes are charged and after coupons or discounts are applied to qualify. For all other orders, shipping options and cost will be provided on the checkout page when you make your purchase. Harmonic Arts uses Canada Post and FedEx and will ship your order with the method you select at checkout.
If you would like to insure your package, please select the option to add additional insurance at checkout.
Please note: The customer is responsible for all federal and provincial shipping related taxes. The customer agrees to comply with all export laws of Canada that apply to the products purchased or received under this agreement.
Estimated Shipping Times/Delays
When selecting your shipping method at checkout, please keep in mind that the stated transit time for your order is an estimate. Shipping estimates do not include the order processing time of 1-3 business days.
We cannot guarantee delivery timelines as mail carriers across Canada and the US are continuing to experience delays. These delays are beyond our control.
For updates on your shipment, please check your order confirmation email for the tracking details and follow up with the carrier.
We do not offer shipping cost refunds for shipping delays, incorrectly provided addresses or packages marked delivered but not received.
If a shipment is returned to us un-delivered, you will have the option to be refunded for the product (minus the original shipping fee) or we can reship the order to a new address. Re-shipping your order to a new address will incur a shipping fee.
If you refuse the delivery of your package, the shipping fee associated with the return of the package to Harmonic Arts will be deducted from the total cost of your order refund.
Lost, Stolen, or Damaged Products
We offer and encourage you to purchase shipping protection with Route at the time of checkout for an additional fee. Please learn more about Route on our FAQs page here.
For Canadian customers who have not purchased additional insurance, if a package is lost or arrives damaged, Harmonic Arts will be happy to place a claim with Canada Post or Fedex on your behalf.
If your order has not arrived within 2 weeks of receiving the shipping notice, please reach out to our customer service team at firstname.lastname@example.org.
Please note: Carriers insure parcels against loss and theft up to $100 CAD at their discretion. To insure the complete cost of your order, please select the option to add additional insurance at checkout (this option is not available for Wholesale orders).
Out of Stock Items
Payment is pre-authorized at the time you place the order, but not completed until the order ships. Any item we are unable to provide will be removed from your order before your final payment is processed.
Add-Ons & Substitutions
We are committed to providing an efficient, positive experience for our customers. Due to increased order volume, we can't accommodate add-ons or substitutions after your order has been confirmed at checkout.
If any of our products do not meet your expectations, we want to know. Please send an email to email@example.com including your order number and the reason for the desired return. We will investigate and evaluate the request before a replacement, refund or store credit is issued.
- Unwanted items must be unopened with the seal fully intact for refunds to be issued. No exceptions.
- Unwanted Items must be sent back at the expense of the customer.
- Refunds will only be issued to the same payment method that was used for the original purchase. The original shipping and insurance costs will not be refunded.
- Quality issue returns must be pre-approved before being sent back to Harmonic Arts.
- You will be emailed a pre-paid shipping label to cover the cost of the return.
- To notify us of a quality issue and place a request for a return label, please contact us at firstname.lastname@example.org
- Product sent back to Harmonic Arts without pre-approval may not be refunded.
Once your quality issue return has been approved, we will gladly refund the purchase price of your unopened, returned product within sixty (60) days of the original purchase date.
Returns that are requested due to reasons other than an approved quality issue will be reimbursed via store credit in the form of a Harmonic Arts gift card within sixty (60) days of the original purchase date.
United States Shipping
All policies for Canadian Shipping as outlined above apply to orders being shipped to the United States. Please note the following exceptions:
Harmonic Arts uses FedEx for international orders and will ship your order with the method you select at checkout. We are unable to offer free shipping on orders over $100 to the United States.
Orders over $800 USD will be subject to a customs brokerage fee. If possible, consider splitting your order to avoid this fee. This fee will be charged to you at the time of order delivery.
Harmonic Arts will not be liable for any loss, damages or expenses due to shipping, or items refused by customs. Title and risk of loss is passed to the customer once the order is transferred to the third-party shipping service provider.
For those seeking additional insurance, we offer and encourage you to purchase shipping protection with Route at the time of checkout for an additional fee. Please learn more about Route on our FAQs page here.
For U.S customers who have not purchased additional insurance, once your order crosses the border into the United States, you will need to contact the carrier directly for updates on your package.